Home

Frequently Asked Questions

On this page you will find answers to the most frequent queries we receive. To allow us to answer your questions, use the quick links below:

1.How much do you charge for postage and packing?

2.When will my goods be despatched?

3.Do I have to register first before I make a purchase?

4.I am an existing Ansinor customer but I have never ordered online before, how do I access my account?

5.How do I create an account if I am a new customer?

6.I've forgotten my password. What do I do?

7.How do I change my password?

8.I have submitted an order but have not received a confirmation email.

9.How do I apply for a credit account?

10.I'm ordering from your website, what currency can I pay in?

11.What is your returns policy?

12.I've placed an order but not received it yet. What do I do?

13.How do I get back to the homepage of the website?

14.I want to change my invoice address. Can I do this immediately?

15.My payment card has been declined. What should I do?

16.How can I get more help on the website?

17.Where do I enter my order reference or Purchase Order No?

18.Where can I find product data sheets?

19.Do I have to sign for parcels?

20.Where can I see my credit limit?